a

Return Processing

Return Processing

How can I return the goods I bought?
Upon receiving the goods from the courier company, please kindly open box next to the delivery driver. If the goods are damaged, please kindly return it to the company on the spot. You could also ask the driver to sign a statement outlining that the goods were damaged upon arrival. If such damaged goods arrive, please inform our customer service. Note that your new shipment will be sent out as soon as possible.

If you would like to return goods bought from Hugamama.com then within 30 days of the invoice date, you need to return goods in their original packaging. The goods need to be undamaged, unused and in functional state. Please kindly send goods to our contractual courier company with the code given below. Should you prefer a different courier company, you can pay for the shipment charges and send it to our address. After receipt, it takes up to 5 days to examine the product making sure it is undamaged and issuing a refund. Our address is below:

 

Aras Kargo Return code: XYZ123

Mailing address: Sihir Ticaret ve Pazarlama Ltd. Şti.
Aktim 2 Ticaret ve İş Merkezi
Atatürk Mah. Adnan Menderes Cad. No: 15
İç kapı No: 14 Esenyurt İstanbul 34522

 

If the product invoice is made out to a company, then you need to include a return invoice, along with the product you would like to return. The invoice should not include the shipment fees and should be of exactly the same amount as the original invoice. If the invoice is not received, it generally results in delays in the refund process until such invoice is received.

 

Will I pay any fees for the return shipment?
If you utilize our contactual courier company (Aras Kargo) then you will not be liable for any return shipment fees.

 

What is the maximum number of days after shipment whereby I can return the goods?
According to Consumer Law, you have a legal right to return the goods within 30 days after purchasing them. Similarly, if the goods are defective, you can return the goods within 30 days of purchasing.